How to register your accommodation unit?

If you want to register your accommodation unit, please click on “Hosting” / “Add new listing”, and follow 10 simple steps.  After reviewing your accommodation unit registration, click on “Publish” and it’s done

How to settle price and minimum / maximum length of stay?

If you want to settle price / prices or minimum / maximum length of stay for your accommodation unit, please click on “Hosting” / “Calendar”, and select the accommodation unit you want if you have registered more of them.  The calendar is there, so you can choose the dates, click on “edit”, and on the next screen settle the price and minimum / maximum length of stay for those dates.

In the process of your accommodation unit registration at the beginning, you could set the price and minimum and maximum length of stay for the hole calendar for that accommodation unit.  If you did it, those values will be your standard calendar values.

But by coming to your calendar later, you can settle those values from date to date as you wish, and change them whenever you want.

How to define your cancellation policies?

Before explaining how to define your cancellation policies, you need to know that defining doesn’t mean that cancellation policy is set. It is just defined how it will look like.

You can define your cancellation policies by clicking on “Hosting” / “Cancellation policies”.

There are 4 types of cancellation policies, and two of them are predefined ( cancellation policy number 1 and cancellation policy number 4 ) and you cannot change them:

1 - “Free cancellation” ( the guests can cancel free of charge until the check-in time )

4 - “Strict” ( non refundable )

Another two cancellation policies ( cancellation policy number 2 and cancellation policy number 3 ) you can define the way you like:

2 - “Free cancellation” ( the guests can cancel free of charge until the defined number of days before check-in time ). You should type the number of days in the small window.

3 - “Semi strict”, where you can define multiple days before check-in time ( by adding them on “+” ) with percentages of refund you want to allow to the guest.
Example:
28 days ( before check-in time ) 75% refund
14 days ( before check-in time ) 50% refund
 7 days ( before check-in time ) 25% refund
You can add more options by clicking on “+”, or eventually remove some of them by clicking on “-“.

How to set cancellation policy for all your registered accommodation units?

Click on “Hosting” / “Cancellation policies”, and look for the title “Set policy for all your accommodations”, where you can simply select one of four possible cancellation policies. Just don’t forget to click “confirm” after your selection. 

If you still didn’t define your cancellation policies ( “Free cancellation” and “Semi strict” ) you can do it on that same screen under the title “Define your cancellation policies”.

How to set your cancellation policy for the individual accommodation unit?

Click on “Hosting” / “My listings”, and then select your accommodation unit for which you want to set cancellation policy.

The “Listing details” screen will open, and then  click on “Policies”. “Cancellation policy” is under the title “Policies and rules”.  Simple click on “edit” and select cancellation policy you want. Just don’t forget to click the “save” button after your selection.

How to participate in Become a Partner program?

Both guests and hosts can join Become a Partner program. The button is on your main screen and you can also find it by clicking on “Avatar” ( small icon in the top right corner of your main screen ) / “Account”.

If you are not sure how it works, there is a simple explanation on Become a Partner screen under the title “Not sure how it works?”.

How to find my trips as a guest ?

Click on “Avatar” ( the small icon in the top right corner of your main screen ) / “Account”, and you will see the title Trips.

How to see my wishlist as a guest?

Click on Avatar ( the small icon in the top right corner of your main screen ) and your “Wishlist” is there.

You can also find it in “Avatar” / “Account” / “Wishlist”.

How to manage my listings as a host?

Click on “Avatar” ( the small icon in the top right corner of your main screen ) / “Account”, and you will see the title “Your listings”. 

By clicking on “Your listings” you will open the screen where you can see all your negotiations ( by clicking on “Negotiations” ), where you can set your calendar ( by clicking on “Calendar” ), where you can manage your accommodation unit / units  individually with all their details ( by clicking on “Listings” ), and where you can see your reservations ( by clicking on “Reservations” ).

How to change my personal info?

Click on Avatar ( the small icon in the top right corner of your main screen ) / Account, and you will see the title “Personal info”.

How to deactivate your account?

Click on “Avatar” ( the small icon in the top right corner of your main screen ) / “Account”, and then click on “Settings”. You will open the screen where you can see the option to deactivate your account. Once the account is deactivated all your registered accommodation units will not be visible to the guests.

If you change your mind later, you can activate your account again on this same screen.

Please pay attention on your upcoming reservations, because you can’t deactivate your account if you have the reservations you should complete.

How to change your password?

Click on “Avatar” ( the small icon on the top right corner of your main screen ) / “Account / “Login & security”. You will open the screen where you can change your password.

How to delete your accommodation unit?

Click on “Hosting” / “My listings”, and select the accommodation unit you want to delete if you have registered more of them.

Once the accommodation unit is selected, the  “Listing details” screen will open and you should click on “Listing basics”. There is the option where you can delete your accommodation.

Before you do it, the system will ask you are you sure, because once it is deleted it can only be registered again from the beginning by clicking on “Hosting” / “Add new listing”.

Please pay attention on your upcoming reservations, because you can’t delete your accommodation unit if you have the reservations you should complete.

How to see your reservations as a host?

Click on “Hosting” / “Reservations”, and you will open the screen where you can click on title  “Reservations”.
Then you can select the accommodation unit for which you want to see your reservations.

How to change basic and other details for your accommodation?

Click on “Hosting” / “My listings”, and select the accommodation unit whose details you want to modify.

The “Listing details” screen will open and there you can upload, delete or rearrange photos, change title of your accommodation unit, change description, choose amenities, even change a property type, or change number of rooms and beds.

On that same screen you can set your general price for your accommodation unit by clicking on “Pricing”, or set cancellation policy for that particular accommodation unit by clicking on “Policies”. 

How much Travel Negotiate charge the customers?

Please go to "Avatar / Account / Platform fee" and you will see everything explained in detail.

How to negotiate?

The guests should be aware that host can always reject every single request the guest has sent. Whether the host doesn't want the price for chosen dates make lower than the guest would pay it if the guest makes direct reservation for those dates for that accommodation unit, or for any other personal reason the host rejects guest's request, it is a will of the host to decide that way and the guest should respect it.

According to that, if the guest receives the message on his screen that his request is rejected, he is advised not to send the new request to that host or more requests, unless he wants to risk being rejected again or eventually blocked from that host.
Blocking means that the guest cannot send any requests for any dates for any accommodation unit of that host any more, unless the host decides to unblock that guest from his "Blocked guests" internal list.

If the host by approving the request from the guest, includes "time limit" of negotiation process ( half an hour, 1 hour, 2 hours, 3 hours, 6 hours or 12 hours ) the guest should respect that time limit trying to complete his total number of attempts ( which is 5 ) during the negotiation process in the time the host has chosen and that time both sides can transparently see on their negotiation screens.

If the guest does not agree with the time limit the host has included and need more time for negotiation process, he is advised to click on "Cancel negotiation" button as soon as possible and send a new request to the host, hopping that the host will accept his new request with a bigger time limit or maybe without the time limit, but there are no guarantees the host will decide that way because he can even decide to reject the new request.

The guests should avoid staying quiet and not make their offers to the host if the negotiation process is time limited.
They also are advised not to let the host wait too long on new offers they should send even if the negotiation process is not time limited.
Guests should be aware that the host can always click on the "Cancel negotiation" button in those cases, click on the "Reject request" button after that if such a guest sends him his new request, or even block such a guest using the "Block this guest" option.

The guests are not advised to use their "Cancel negotiation" button although they possibly can, but they are risking being rejected later from the host if they want to send him a new request, or to be totally blocked from the host.

This is a platform that enables both guests and hosts to come to a mutual agreement about the price of the reservation and its prepayment. But the guests must be aware that in that process they cannot expect to receive from the host in the end the total price of the reservation and its prepayment as much as they would like, but as much as the host is ready to accept for that specific reservation. Hosts who accept a guest's request for negotiation should certainly provide that guest with a discount that should be sufficient and which the guest could not realize on any other platform of this type in that way. Make the main function of the Travel Negotiate platform work for you.

Cancellations and Refunds

There are 4 types of cancellation policies and here we will explain the meaning and eventual cancellation and refund related to each of them:

1. The "Free cancellation" cancellation policy means that the guest can cancel his reservation free of charge up to 72 hours before the check-in time. Entering in the last 72 hours before check-in, the guest is charged the full amount of the reservation and there is no refund if he cancels the reservation.

2. The "Free cancellation until date" cancellation policy means that the guest can cancel his reservation free of charge up to the number of days before the check-in time, and that number of days the host has determined according to his wishes. After that the guest is charged the full amount of the reservation and there is no refund if he cancels the reservation.

3. The "Semi strict" cancellation policy means that the guest can cancel his reservation free of charge up to the number of days before the check-in time, and that number of days the host has determined according to his wishes. After that, the guest is charged the full amount of the reservation.
   If the guest cancels the reservation after charging, he will be refunded for the percentage the host has chosen to refund the guest at that moment ( 75%, 50% or 25% ).
   The refunded amount will also be reduced for the platform fee and transaction costs of the refunded amount are borne by the guest.

   In all of these 3 types of cancellation policies the platform will attempt to reserve the funds for the full payment of reservation on the credit card of the guest 72 hours before the real charge occurs. All guests are advised to have those funds on their credit cards at that moment because it will make the charging easier, and they will avoid cancellation of the reservation if the platform fails to charge the card.

4. The "Strict - non refundable" cancellation policy means that the guest is charged the full amount of the reservation immediately after making the reservation and there is no refund if he cancels the reservation.

NEGOTIABLE RESERVATIONS:

For the reservations which the guest negotiates with the host, the full amount of agreed reservation price with its prepayment is charged from the guest immediately.
If the guest cancels this kind of reservation he will lose the agreed prepayment which belongs to the host, and he will also lose the fee for the platform.
The rest of the fully charged amount, which is the total agreed reservation price reduced by the prepayment and the platform fee, can only be refunded according to the cancellation policy under which the reservation is made.
Transaction costs of the refunded amount are borne by the guest.

WARNING:

If the platform fails to charge the credit card of the guest either for direct or for reservation which was negotiated, the guest will have 24 hours to provide his new credit card details or to put the sufficient amount for charging on his existing credit card. If by any chance the platform fails to charge the credit card again, the reservation is automatically cancelled and such a guest appears on the internal platform list of guests who could be temporarily or permanently blocked as the guests who are abusing the platform.

What is the rewarding system about?

All users of the platform, both guests and hosts, will have the right to participate in the rewarding system. The main rule of the rewarding system is that all funds collected in the fund for rewards will be distributed to the winners according to the rules.
Transparency of all the rules and methods of user participation in the rewarding system will be available when the number of reservations realized on the platform is sufficient for the competent team of the platform to make a decision on their publication.

HELP

Before you ask the support team for help, please read the FAQ ( frequently asked questions ) where you can find the answers on different things that customers usually want to know.

Contact telephone: +382 (0) 68 799 148 ( direct calls and messages / WhatsApp calls and messages / Viber calls and messages )

Contact email: support@travelnegotiate.com